Price ~ $16.77
Discover the enhanced version of this popular manual, packed with updated information tailored for food service staff at all levels. This comprehensive guide encompasses every aspect of customer service for roles such as host, waiter/waitress, head waiter, captain, and bus person. From hosting and seating guests to table side service and handling difficult customers, each step is clearly outlined with practical instructions. Elevate your service skills with guidance on setting elegant tables, folding napkins, promoting specials, upselling techniques, and efficiently managing tips, taxes, and payments.
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Looking to elevate your food service staff’s customer service skills? Look no further than the revised edition of this best selling manual. We’ve packed this guide with everything your team needs to excel in their roles, whether they’re a host, waiter, head waiter, captain, or bus person. From hosting and seating guests to promoting specials and handling difficult customers, our step-by-step instructions cover it all. One key feature that sets this manual apart is its detailed guidance on table side service, setting an elegant table, and folding napkins with finesse. Additionally, we provide expert tips on upselling, handling problems, and managing tips and taxes seamlessly. With this comprehensive guide in hand, your staff will be well-equipped to deliver top-notch service every time.