San Churro, a renowned chocolateria and café franchise, has embraced innovative training methods to tackle staffing challenges in the Quick Service Restaurant (QSR) sector. Recognizing the industry’s struggles with skill shortages and high turnover rates, particularly among younger workers, San Churro has embarked on a mission to attract and retain fresh talent.
According to Marc Moniz, General Manager of Operation at San Churro, the QSR sector in Australia is facing significant staffing hurdles, exacerbated by a lack of skilled employees and high turnover rates, especially among younger workers. Industry trends suggest a shift towards mobile-first, microlearning, and gamified training methods to cater to the preferences of the younger workforce.
Recent market data indicates a growing demand for skilled workers in the Australian hospitality industry, coupled with challenges in staff retention. Factors such as changes in consumer behavior and the emergence of a new generation of workers with different needs have influenced this trend. Technological advancements are enabling businesses to adapt their training strategies to meet these evolving demands.
Moreover, Australian laws and regulatory changes related to workplace safety and fair work practices have also shaped how businesses approach staff training and retention. Younger employees, in particular, require tailored training methods that align with their digital literacy and preference for interactive learning experiences.
To address these challenges, San Churro has collaborated with FranConnect to implement the World Manager Frontline solution, a comprehensive online training program designed to engage and retain the younger workforce. This initiative includes gamified training, competitions, and mobile-first modules tailored to the preferences of 15 to 20-year-olds.
By leveraging FranConnect’s innovative training solutions, San Churro has witnessed a significant increase in training completion rates and staff satisfaction among new entrants to the workforce. The learning management system, rebranded as ‘Churrology – The Study of San Churro,’ offers bite-sized training modules and interactive assessments to create an engaging learning experience.
San Churro’s partnership with FranConnect has yielded positive results, with training completion rates soaring. This success not only enhances the performance of San Churro’s cafes but also benefits franchisees by providing them with a skilled and motivated workforce.
By investing in innovative training programs, San Churro is ensuring the long-term success and growth of its franchise network. The company’s revitalized platform integrates with rostering, simplifying compliance and onboarding processes for franchisees and ensuring operational consistency across all locations.
As the QSR sector evolves, San Churro’s adoption of technology-driven solutions and focus on the needs of younger workers set a new standard for staff training and retention. This approach not only benefits the business but also enhances the overall customer experience, reinforcing San Churro’s commitment to excellence in hospitality.
Established in 2006, San Churro has grown into Australia’s most beloved Spanish chocolateria, offering a range of delectable churros, couverture chocolate, and Spanish-inspired treats across over 70 outlets. Committed to quality and craftsmanship, San Churro continues to set the standard for chocolate indulgence in Australia.
As a leading enterprise software provider for franchise and multi-location businesses, FranConnect’s platform has been instrumental in supporting sales, operations, and marketing for numerous brands worldwide. With headquarters in Herndon, Virginia, and global offices in various countries, FranConnect continues to drive innovation in the franchising industry.
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