Price ~ $11.99
Discover how to effectively manage hostile emails, letters, and conversations in the workplace with the BIFF method. This book provides practical instructions on using the four-step method to address conflicts, along with real-life examples of successful strategies. Learn how to coach others on crafting BIFF responses for customers, clients, employees, and managers to avoid escalating conflicts. By implementing BIFF with toxic teammates and threatening individuals, you can reduce risks and improve workplace relationships. Embrace BIFF to improve communication outcomes, lower tension, and establish professional boundaries for a more confident and productive work environment.
💡 Success Stories & Feedback:
This new book on workplace conflicts is a game-changer for anyone looking to improve communication and reduce unnecessary conflict in the workplace. With instructions on how to use the BIFF method, along with plenty of examples, readers will learn how to effectively respond to hostile emails, letters, and conversations. One key benefit of this book is the focus on coaching others on writing effective BIFF responses, which can help create a more positive and productive work environment. By implementing BIFF with toxic teammates, workplace bullies, and threatening customers, individuals can reduce the risk of lawsuits and complaints while fostering healthier workplace relationships. Overall, BIFF is a simple yet powerful tool that can help professionals lower tension, contain conflict, and establish professional boundaries, ultimately leading to more positive communication outcomes.
Our team is excited to recommend this book to anyone looking to improve their communication skills in the workplace. With over a dozen years of success, the BIFF method has helped thousands of individuals navigate conflicts and create clear communication. This new book brings a fresh focus on workplace conflicts, providing readers with practical tips and numerous examples to demonstrate what works and what doesn’t. One standout feature of this book is the emphasis on using BIFF to coach others on writing effective responses, which can lead to more positive interactions with customers, clients, employees, and managers. By incorporating BIFF into daily communication, professionals can reduce conflict, establish boundaries, and regain confidence in their workplace relationships.