Key Takeaways
- Starkey honored with 2026 Excellence in Customer Service Award
- Customer service team achieves key performance benchmarks
- Operational and technology enhancements drive improved customer experience
Starkey, a leading provider of hearing solutions, has been recognized with the prestigious 2026 Excellence in Customer Service Award by the Business Intelligence Group. This award highlights Starkey's commitment to innovation, measurable impact, and exceptional customer service. The company's dedication to delivering an outstanding experience for every customer has set a new standard in the industry.
Customer Service Performance Data
Starkey's customer service team has achieved impressive results over the past year, with a 95% customer satisfaction score and a Net Promoter Score of 77. These metrics represent significant improvements and reflect the team's commitment to excellence. With a 90% first-call resolution rate and improved service levels, Starkey is setting the bar high for customer service in the industry.
Operational and Technology Enhancements
Starkey's customer service department has undergone operational and technology enhancements to further improve the customer experience. With a team of 150 professionals across 15 specialized teams, Starkey has implemented new cloud-based telephony and workforce management systems to enhance call clarity and optimize resource allocation. These updates have contributed to a 12-point increase in digital customer experience satisfaction, showing that Starkey is dedicated to providing a seamless experience for its customers.
Commitment to Excellence
Brandon Sawalich, president and CEO of Starkey, emphasizes the company's commitment to excellence in customer service. By investing in their people, embracing innovation, and maintaining high standards, Starkey is leading the industry in what customer service should be. The recognition from the Business Intelligence Group further validates Starkey's dedication to providing exceptional support for hearing professionals, partners, and government programs.
Starkey's continuous efforts to improve and innovate in customer service have not gone unnoticed. The company's relentless commitment to delivering an exceptional experience for every customer has earned them the respect and admiration of their peers in the industry. With a focus on innovation and measurable impact, Starkey is setting the standard for customer service excellence in the hearing solutions industry.