The Gosford Customer Service Centre located on Mann St, Gosford, will be closing early on 5 September 2025 to facilitate its relocation to the new Gosford Regional Library. The closure will take place at 2pm, and the center will resume operations at the Library building on 8 September. In the interim, for in-person assistance on the closing day, visitors are encouraged to head to Woy Woy Library or the Wyong Customer Service Centre at 2 Hely Street, Wyong. Alternatively, customers can reach out to Customer Service by phone at (02) 4306 7900. Non-urgent inquiries can be submitted online via the Customer Service Centre.
This move marks an exciting transition for the Gosford Customer Service Centre, offering enhanced services and facilities at the new location within the Gosford Regional Library. The Central Coast Council aims to provide seamless support to residents during this relocation process and appreciates the community’s cooperation and understanding during this period of change.
The closure and subsequent relocation of the Customer Service Centre align with the Council’s commitment to enhancing customer service delivery and accessibility. By moving the center to a more central and modern facility like the Regional Library, residents can expect improved service offerings and a more efficient customer experience. This strategic decision underscores the Council’s dedication to meeting the evolving needs of the community.
As part of the Council’s ongoing efforts to streamline service delivery, customers are encouraged to utilize the online Customer Service Centre for submitting requests, reporting issues, or providing feedback. This digital platform ensures that residents can access Council services conveniently and efficiently, even during the physical closure of the Gosford Customer Service Centre.
Furthermore, the Council’s relocation of the Customer Service Centre reflects broader trends in customer service practices, where organizations are prioritizing digital channels and modernizing service delivery mechanisms to enhance customer experience and engagement. By leveraging technology and online platforms, local governments can cater to the diverse needs of residents and offer accessible, responsive services.
Looking ahead, the Council is committed to maintaining high standards of customer service excellence as it transitions to the new location. The move to the Gosford Regional Library presents an opportunity for the Council to engage with the community in a dynamic and inclusive space, fostering collaboration and communication between residents and local government representatives.
In conclusion, the upcoming closure and relocation of the Gosford Customer Service Centre signify a significant milestone in the Council’s ongoing efforts to optimize customer service delivery. By embracing change and leveraging innovative solutions, the Council aims to create a more customer-centric service environment that aligns with the evolving needs and expectations of the Central Coast community.
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