The importance of measurable metrics in corporate learning initiatives cannot be overstated. HR leaders gathered at the ETHRWorld Future Forward Chennai Chapter to discuss the significance of tying learning outcomes to tangible business results to secure investments in skilling initiatives. Without clear metrics linking learning to business impact, justifying budgets becomes a challenging task.
Continuous skilling and upskilling are crucial for organizations to maintain competitiveness in today’s dynamic business landscape. For instance, Tata Consultancy Services (TCS), with a massive workforce, emphasizes tracking skilling effectiveness through tangible outcomes like role progression and project success. TCS uses a ‘digital currency’ concept to engage employees, recording an impressive 56 million learning hours last year.
Metrics play a dual role at TCS – from assessing individual skill development to measuring the impact of skilling initiatives on customer satisfaction and revenue realization. These metrics not only secure funding but also contribute to talent retention and motivation, resulting in a future-ready workforce.
As the IT industry navigates the challenge of balancing new-age skills with legacy technologies, companies like Tech Mahindra adopt vertical and horizontal skilling strategies to bridge the gap between employee aspirations and client demands. This approach allows for skill continuity and growth in a rapidly evolving technological landscape.
Sonepar India, a B2B electrical distribution firm, focuses on addressing overlooked skilling gaps in industrial workplaces by emphasizing broader competencies alongside technical knowledge. The company’s investment in essential life skills such as conflict resolution and effective communication is yielding a strong return on investment.
Kone Elevator India prioritizes workplace safety by mandating safety certification for all employees, ensuring a safety-first culture across the organization. This commitment is reflected in the Industrial Injury Frequency Rate (IIFR), which measures workplace safety incidents and underscores the company’s ethos of ‘Home Safe Every Day’.
With digital transformation reshaping industries, companies like Sutherland prioritize cultivating technological awareness across all levels of the workforce. The focus is on understanding how technology impacts roles and enhances customer and employee experiences, rather than deep technical specialization.
Measurable metrics in corporate learning initiatives are essential for HR to demonstrate the business impact of skilling programs. By aligning learning outcomes with tangible results, organizations can secure investments, drive talent retention, and build a future-ready workforce in the ever-evolving business landscape.
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