Price ~ $16.77
Discover the enhanced version of this popular manual, packed with updated information for all food service staff. Whether you’re a host, waiter, head waiter, captain, or bus person, this guide covers every aspect of customer service. From seating guests to handling difficult customers, this step-by-step resource offers instructions on all essential tasks. Learn about table side service, elegant table setting, napkin folding, promoting specials, upselling, dealing with problems, managing tips and taxes, and efficiently handling the check and money.
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We are thrilled to introduce the revised edition of this best selling manual tailored for all food service serving staff members. Packed with new information, this comprehensive guide covers every aspect of customer service, from hosting and seating guests to handling difficult customers and managing tips and taxes. One of the key features of this manual is its step-by-step instructions, providing clear guidance on various tasks such as taking orders, setting an elegant table, and promoting specials. Additionally, the manual includes valuable insights on upselling techniques and handling problems effectively. Whether you are a host, waiter/waitress, head waiter, captain, or bus person, this manual is a must-have resource to enhance your skills and excel in your role.